1. What is a Virtual Assistant?
A VA is an individual who provides office support to businesses or individuals from an off-site location. Information is typically shared via email or instant messaging. AICOM’s VAs are professionals who have vast knowledge of business practices, and can work efficiently on any given task.
2. What VA services do you provide?
Our services include:
Appointments & Scheduling
Article & Blog Writing
Audio Transcription
Business Communications (Internal & External)
Creative & Technical Writing
Customer Relations
Data Entry
Database Management
Editing/Proofreading
Event Preparation & Coordination
Presentations
Product and Price Comparisons
Online Research
Reservations & Travel Assistance
SEO/Link Building/Online Marketing
3. Who is AICOM?
AICOM Solutions is a Top-100 Global Outsourcing company that provides diversified solutions and services by leveraging on our key strength -- our Global Knowledge Workforce. We provide outsourcing services that helps reduce cost, improve organizational flexibility, accelerate time-to-market, and deliver cost-effective world-class quality services. To know more about AICOM, please download our corporate profile here__ (Corporate Profile/Downloadable PDF File)
4. What makes you different from other VA providers?
We are different from regular VA service providers in many ways:
A. One of the most important differentiating factors is we give focused-trainings and regular performance evaluation to our VAs. With that, we produce high quality Virtual Assistants at a lower cost;
B. Since AICOM Solutions is a Top-100 Global Outsourcing company, our VAs could also be your access to flexible, high-quality, and low-cost skilled global workforce or professionals to match your future needs.
5. How can I be sure that the Virtual Assistant selected for me is qualified?
All of the Virtual Assistants employed with us must successfully pass an intensive pre-employment screening process. This involves IQ testing and background checks including personal references and verification of educational requirements. When they successfully complete this rigorous process, they are then enrolled in our intensive 45-hour VA Training Program to ensure full understanding of our practices and procedures. AICOM gives certification to successful VAs. Our innovative training program assures every client of high quality certified Virtual Assistants. We only invite top-notch college graduates who have excellent interpersonal & communications skills to become our VAs.
We will carefully assess your needs in order for us to provide you the right VA.
We have a 1:1 ratio policy with our VA Program, which means one (1) dedicated VA for each client.
6. Who can benefit from a VA?
Anyone can benefit from a VA – from individuals to small and medium scale businesses. The good thing of having a VA is that they can do almost any task required. Typical clerical work of three secretaries can practically be done by one skilled VA.
7. What are the benefits of having a VA?
Some of the benefits of having a VA are the following:
no need to spend valuable time and money going through the resume screening, hiring and training processes;
no need to spend money on equipment, office space and supplies, etc.
no mandatory benefits to worry about;
You don't need to worry about paying for time wasted by an in-house employee waiting for the next project to be assigned;
by outsourcing some of your 'non-core' or 'just can't get to' projects to a VA gives you more time to concentrate on more important areas of your business, such as prospecting new customers and generating more revenue.
8. Most Virtual Assistant companies only offer administrative and secretarial support. Is it possible to get skilled support for my website?
Definitely, AICOM is a Top-100 Global Outsourcing Company that offers full service consultancy on outsourcing and off-shoring. AICOM is your best gateway to these talents and skills.
AICOM has three major business units, namely:
A. Information Technology Services (ITS)
B. Customer Management Solutions (CMS)
C. Content Processing and Development (CPD)
9. Are you offering a free trial?
Yes. We offer a two-day FREE Trial on our VA Services. First, you have to complete a FREE TRIAL FORM. Your Free Trial application will be processed within 24 hours. Then, we finalize the schedule and tasks that could be delivered on the said two-day trial. Once processed, AICOM will assign a VA who will work with you for eight (8) hours a day, for 2 days. Please note that this trial will cover tasks that are achievable in two days. This trial will generally show you our VA capabilities and quality of delivered tasks. Our website offers Live Chat Support as well wherein inquiries and requests can be answered instantly.
10. How much does a VA cost?
The basic rate is $6 per hour per VA.
11. Do you have VA Packages or Plans?
Here are the plans that you may choose from:
PREMIUM PLANS
Plan A – One-month Term (Basic Plan)
Plan B – Six-month Term (FREE 15 days upon completion of the contract)
Plan C – One Year Term (FREE 1 month upon completion of the contract)
PREPAID PLANS
20 Hours (Consumable in 1 month)
40 Hours (Consumable in 3 months)
50 Hours (Consumable in 3 months)
12. What do I need to do to get a VA?
The Basic VA Service Acquisition Process:
- After the FREE Trial (this is optional, client may directly purchase a VA Plan without getting the free trial), you may order your VA Plan via our website (Order VA Plan) – We can process payments via Google Checkout, Paypal and Wire Transfer;
- For Google Checkout and Paypal you may use any Credit Card, just simple follow the payment processing instructions;
- While Fund Transfer requires you to fill out a VA Order Form that will help us generate a Statement-of-Work Order (SWO). Once completed, AICOM will send you a SWO wherein you can find our bank details for the wire transfer. Once you received the SWO, please sign and send us the scanned signed SWO through email. Processing for Wire Transfers is within 48 hours. We will get in touch with you through email or phone verifying your payment.
- Once payment has been received and verified, AICOM will then provide a shortlist of VAs (with comprehensive CV) for your interview (this is also optional, client may allow AICOM to provide a matched VA without preliminary interviews);
- Once final VA has been selected, you are required to give initial briefing on the daily tasks, routines, deliverables, timeline and reporting.
13. How do I process my payment?
You may process payment through Google Checkout, Paypal, or via Wire Transfer .
*If you are paying via Google Checkout or Paypal please follow the step-by-step payment instructions provided on the Order VA Page. You may also call or buzz our Live Chat Support to guide you.
* Wire Transfer Payment requires you to complete a VA Order Form. AICOM bank details can be found on the SWO.
14. Can I interview & select my VA?
Yes. We will provide you with a shorlist of VAs that will match your needs. Along with the list are the comprehensive resumes of the VAs.
15. How do I start passing tasks to my VA?
Once the VA Service Acquisition Process has been completed, you will spend a one-on-one briefing with your VA over telecon. You will discuss daily tasks, routines, deliverables, timeline and reporting. After which, you may start giving tasks to your VA through email.
16. How can I accurately track the time my Virtual Assistant spends on my project?
We fully understand the anxiety on how much actual time is being spent on the project when your VA is thousands of miles away. For this reason, all of our VAs are office-based and monitored intensely by a Program Manager. Our VAs work with a secure network and behind a firewall—your information is only accessible from our office. We also provide our clients with a detailed invoice of services rendered. VA is required to be available online following the agreed/required working hours – eight (8) hours a day for five (5) days following client’s timezone.
17. Who do I contact if I have problems with my VA?
You may direct all your concerns to the Program Manager. We highly recommend that you formally communicate the said issues through email.
Please email it to vapm@aicomsolutions.com.
18. Can I change the assigned VA to me?
Yes. You must complete a VA Change Request Form or email a formal request to change your VA at vapm@aicomsolutions.com.
Please allow 48 hours to process the said request. Once processed, the Program Manager will get in touch with you and introduce the new VA.
*There will be no further amendment on the Statement-of-Work Order (SWO) or VA Plan that you purchased whenever you decide to change your VA. 
